Q: What makes your website different than the ones already out there?
A: Good question! There are three reasons why our website stands out.First, we are family owned, so with us, it’s personal. Your emails and orders will be going directly to the owners – there are no employees or automated systems to go through.
Second, we buy and ship our products directly from the manufacturer. This means our operating costs are much lower than many of our competitors since we don’t need to pay for a warehouse to store inventory. These savings get passed down to you, the customer.
Third, we have an exceptional search functionality on our website. For example, many other websites simply categorize their cash register tapes by type, such as thermal, bond, and multi-ply, and expect you to scroll through dozens of products until you find one that fits your needs. Oftentimes, they don’t even list which machines the tapes are compatible with. Our innovative search allows you to plug in any information you may know, and get a list of all compatible products. For example, if you know you have an Epson TMU200 and you use 2-ply paper, you simply enter these two pieces of information in our search and see results that only apply to you.
Q: What is your return policy?
A: Returns can only be accepted with the following conditions:- Returns must be sent within 30 days of purchase.
- The product must not be used.
- The customer is responsible for shipping.
- A 25% restocking fee is applicable.
